Why is my iPhone screen not responding to my touch?

Your iPhone is destined to become an obsolete thing if its touchscreen doesn’t respond to your touches and swipes. Even if iPhones are the finest-engineered smartphones by Apple, they are also prone to glitches and hardware failure.

However, you need to make sure to restore your iPhone’s touchscreen immediately. Otherwise, your daily arsenal will be interrupted. Unless it’s a severe hardware problem, iPhone repair Dubai experts are quite optimistic that you can fix the problem with some proven tips and tricks.

Let’s check out how you can get your iPhone up and running.

iphone repair

How to Restore Responsiveness to Your iPhone’s Touchscreen

Your iPhone’s touchscreen can stop working or responding to your touches for multiple reasons. Starting from hygiene issues to hardware fatality – anything in between can disrupt your iPhone’s touchscreen, as confirmed by an iPhone repair in Dubai.

Particularly, iPhone repair Dubai specialists have mentioned the following reasons that can throw touchscreen response issues at you:

  • A dirty iPhone screen
  • Recent water damage
  • Outdated software
  • Using cheap and low-quality screen protector
  • Weather complications such as too-cold or too-hot circumstances
  • Temporary software bugs
  • The case of the iPhone interfering with the screen
  • Peripherals connected to the device through the Lightning Connector or charging port

Now, let’s see how you can put a stop to the ongoing inconvenience:

1. Restart Your Phone

A restart is the easiest fix to almost every issue your iPhone can exhibit. A simple reboot can do wonders for computers and your iPhone is no exception. So, try restarting your iPhone if you can’t make its touchscreen work no matter how much pressure you exert with each touch and tap.

An iPhone repair near me suggests the following steps for an iOS device with Face ID unlock:

  • Press either of the volume buttons and hold it along with the Side or Power button.
  • Don’t let go of them until you see a power-off slider on the screen.
  • Now, drag the slider.
  • Make sure you wait at least a minute after your iPhone turns off.
  • Finally, you can hold the Side button to turn it back on.

However, the steps mentioned above may not work for your iPhone with the Home button. In that situation, an iPhone repair service near me recommends the following instructions:

  • Just hold the side or Sleep/Wake button of your iPhone until a power-off slider pops up.
  • Next, move the slider to its right.
  • Once the iPhone is turned off, wait a minute or so before you turn on the device again.
  • To restart the device, press and hold the Side button till you can see an Apple logo.

2. Clean Your iPhone’s Screen

If your iPhone’s touchscreen still doesn’t work then chances are the display is dirty. Most smartphones use a capacitive touchscreen that responds after sensing your fingertips via electrical conductance. 

Therefore, iPhone repair services Dubai experts recommend keeping your phone’s touchscreen clean. Otherwise, dirt and grime can affect how your screen works. Apart from that, liquid and moisture can be a bigger problem. After all, your iPhone is water-resistant but not waterproof.

So, a wet or even slightly damp iPhone screen won’t respond to your touches. Ensure that your iPhone screen is free from dust, dirt, or moisture. On the other hand, you can’t use your iPhone while wearing mittens or gloves. Hence, iPhone repair services Dubai professionals recommend using your bare hands while using your iPhone.

However, clean your iPhone’s screen by following the steps below:

  • Start by powering off your iPhone and detach it from the power source.
  • Next, take a soft lint-free cloth, preferably a microfibre one. Wipe your iPhone’s screen with the cloth. You can use small circular motions to wipe your iPhone’s screen.
  • On the other hand, you can lightly dampen the cloth and wipe your iPhone’s screen with it. Ensure that you squeeze the cloth to avoid damage caused by moisture.
  • Remove smudges and debris from the iPhone screen.
  • After you clean the screen, allow it to air dry.

Then, you can turn on your iPhone and see if the touchscreen starts responding to your actions.

3. Take Your iPhone to a Favourable Environment

According to iPhone repair services in Dubai, an iPhone can ideally operate in the temperature range of 32 to 95 degrees Fahrenheit. With surging temperatures, the iPhone screen can go black or dim. Indeed, it’s the iPhone’s coping mechanism to keep its mechanics regulated at higher temperatures.

On the other hand, you can find that your iPhone’s touchscreen stops responding when it’s too hot or the device itself overheats. Hence, your iPhone needs to go back to its standard operating temperature range so that you can start using it via the touchscreen. 

Hence, you can do the following things to cool down your iOS device, as suggested by an iPhone repair service in Dubai:

  • Close all the foreground and background apps on your phone.
  • Additionally, you can instantly turn off the device.
  • Move to a cooler place.

Similarly, colder temperatures can make your iPhone’s touchscreen idle. Try to move to a warmer place if possible. However, iPhone repair Dubai experts forbid keeping your iPhone under direct sunlight as this can damage your device further. You can keep your iPhone in your pocket or bag after wrapping the device in a cloth.

4. Get Rid of the Existing Screen Protector and Case

Have you applied a thick screen protector on your iPhone’s screen? iPhone’s touchscreen features are appreciated for their robustness but the slightest inconvenience can narrow down the chances of its optimum functionality.

Indeed, an iPhone repair near me confirmed that too-thick screen protectors can make it difficult for the screen to sense the electrical capacitance of your fingertips. Consequently, your touches don’t work on the iPhone’s display.

Similarly, many users prefer defending their iPhone screens with a thick case. If you are one of them, remove accessories like cases, screen protectors, etc. from your iPhone. Switch to thinner and more compatible cases and screen protectors and see if it solves the problem.

5. Disconnect Peripherals from USB-C or Lightning Connector

Rarely, accessories connected with your iPhone’s Lightning Connector or USB-C port can interfere with the touchscreen functionality. To be on the safe side, you should disconnect any accessory from the charging port.

For instance, an iPhone repair service near me suggests removing the following accessories:

  • Charger
  • Power bank
  • Cables connecting a computer, printer, camera, or anything else

Simply, unplug such accessories from your iPhone and notice if the touchscreen retains its feature. Make sure you discontinue using that particular accessory if it creates a nuisance for your iPhone’s touchscreen.

6. Update the Problematic App

Does your iPhone’s touchscreen stop responding whenever you launch a specific application? Then, check whether the application has any kind of lock feature. Typically, many video apps exert such features to prevent accidental touches.

Otherwise, iPhone repair Dubai experts recommend updating the erratic app. Here’s how you can update an app on your iPhone:

  • Launch the App Store.
  • After that, tap on your profile picture from the top-right corner of the screen.
  • Scroll down and check the column called Available Updates.
  • Now, find the specific app and it should have an Update button right next to it. Tap the Update button.

See if it solves the touchscreen issue on your iPhone. If the touchscreen doesn’t yet respond to your touches, make sure you uninstall the application and reinstall it from the App Store.

7. Update the Software

Bugs present in the currently installed iOS version can make your iPhone’s touchscreen unresponsive. An iPhone repair service in Dubai recommends updating your iOS device’s software after plugging it into your computer.

You need to use the Finder utility if your Mac computer runs on the latest macOS version. Otherwise, download and install the newest iTunes version on your Windows computer and let’s get started.

  • Connect your iPhone to your computer and open iTunes or Finder based on your computer OS.
  • Make your iPhone enter Recovery Mode, now:
    • If it’s an iPhone an iPhone 8 or a later variant, press the Volume Higher button and release it promptly. Do the same with the Volume Lower button. Next, hold the Side button.
    • For iPhone 7 or equivalent model, hold the Volume Down and Side buttons at the same time.
    • Older models require you to hold the Home and Side buttons. Release buttons when the Recovery Mode screen appears.
  • Your plugged-in computer should display a pop-up window once it detects your iPhone in the Recovery Mode. Finally, hit the Update option.

Now, your iPhone will start updating its operating system via Finder or iTunes. Once completed, check for the touchscreen feature enabled.

8. Reset Your Phone to its Factory Defaults

Are you still struggling with an unresponsive touchscreen on your iPhone? Critical issues with the iOS can be fatal sometimes and they don’t go away easily. Thankfully, you can reset your iPhone after connecting to a computer and restore its factory defaults.

However, keep in mind that a factory reset will wipe out all data from your iPhone. Moreover, your iPhone will look like exactly what it was when you unboxed the device. So, you can create a backup if possible and you don’t want to lose track of your customised settings, personal apps, etc.

Since you can’t access the touchscreen, you can’t navigate to Settings to factory reset your iPhone. Instead, iPhone repair services Dubai professionals recommend the following steps:

  • Begin with connecting your iPhone to the computer.
  • Now, open Finder if it’s a Mac. Otherwise, launch iTunes.
  • After that, force your iPhone to enter the Recovery Mode. You can use the steps mentioned in the previous method to continue the procedure.
  • Your Mac computer should display the Update or Restore option. Now, hit the Restore option to initiate a factory reset.
  • For a Windows computer, click the Device option from the top-left corner of the iTunes screen. Hit the Summary button followed by the Restore one. 
  • Make sure you obey all the on-screen instructions.


Are you still stuck on a non-responsive iPhone touchscreen? Then, it’s high time you contact Apple Customer Support if the warranty is still valid. Perhaps, your iPhone has been damaged and the touchscreen has to pay the price. For example, severe water or physical damage can weaken the digitiser.

Consequently, the capacitive touchscreen won’t function. On the other hand, you can contact an iPhone repair Dubai shop for your out-of-warranty device and find out if it’s physical damage that keeps bothering you. Get your iPhone fixed or you can replace the device if it’s too old.

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